The Machine Compare Seller Protection can cover you in the event of claims, chargebacks, or reversals as a result of unauthorised purchases or items your buyer didn’t receive
Below are some of the main requirements you need to meet to benefit from our Seller Protection:
We ask for evidence to prove that checks have been carried out prior to dispatching sold items.
To be eligible for Seller Protection, we require two types of evidence:
Type 1) Digital or physical proof that the item was picked up from the courier. This is automatically generated by our courier provider, therefore you don’t need to worry about this.
Type 2) For large electrical and mechanical goods with moving parts, we require evidence that the item(s) have been tested prior to shipment.
You can evidence this by photographing these parts undergoing bench testing.
If the part(s) have the original sealed packaging and have not been opened, you do not have to unseal or open these parts as long as we can clearly see that such parts are sealed in the original packaging and in the original condition.
To note: For ALL types of evidence, we require you to show identifying marks such as the serial number.
What is not covered:
Most Marketplace transactions are covered if the Seller follows the requirements listed above However, there are instances where Seller Protection doesn’t apply:
- Claims, chargebacks, or reversals filed because the item is significantly different from how it was described (for example: if you listed an item the wrong size, or if you described an item as “sealed in original packaging,” but sent an opened or used item)
- Instances where you receive multiple payments for an item
- Claims settled directly with merchant outside of our marketplace
- Inability to demonstrate proof of shipment or evidence of prior testing before item(s) were shipped. These include bench testing large electrical and mechanical goods and providing evidence of identifying marks
We hope the above article helps you understand how the Seller can be eligible for comprehensive protection.
If you have any questions pertaining to this subject, please Contact Customer Support.