I just received an order inquiry, what do I do next?

Here are some simple steps to follow once you've received an order inquiry

Step 1: An inquiry has been raised

You will receive an email notifying you when you have received an inquiry for an item(s).  

You will then be asked to validate the order by confirming the quantity of order that is still in stock. 

Then you need to go to one of the courier’s websites to find a shipping cost based on the buyer’s choice (standard, express, or cheapest delivery) and share the full amount of shipping cost with the buyer from your machine compare account. 

Step 2: Preparing shipping and dispatch 

Once you've shared the shipping cost, the buyer will be asked to pay for the shipping.  Once the payment has been made, you will receive an email, asking you to dispatch the order. 

To successfully dispatch the product, you may need to provide some additional information. This could include: 

    • An invoice to Machine Compare for the order
    • Images of the product (provided that it has been tested and it works/is undamaged)
    • The serial number of the product (or other identifying marks)
    • Package weight and dimensions

Step 3: Shipping the order

Once shipping has been arranged, you must upload the tracking code for the buyer at the earliest convenience. 

If you still need help with the process, please Contact Customer Support for further assistance.