Stating under what circumstances returning an item is possible
You can return a received product only when:
- It is faulty
- It is not working
- It has missing parts
- The wrong item was sent to you
- The product was damaged in transit
When starting a returns process, make sure to upload as many pictures as possible in order to clearly evidence the reason for returning the item.
Furthermore, you have the right to request a return only within 10 days after receiving your product order.
If, for whatever reason, you cannot start a return process, please reach out to us via Our Customer Support within 10 days of receiving your product order.
Remember to allow us 24 hours to get back to you.
If you would like to understand how the returns process works, please click here to see how to start a returns process.